New connection fail

rachelh1
Level 2
I have been with TPG for roughly 24 hours. Why does my connection constantly fall out? Why doesn’t automatically connect to my phone when in range. I am trying to work from home and can’t with no reliable internet.
1 REPLY 1
Ahra_G
Moderator

Hi @rachelh1,

 

We'd like to check if there's any underlying connection issue with your service that may be causing the drop outs. 

 

Here are some factors: 

 

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Dropouts caused by ongoing outage in your area. 

 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

Let us have your TPG account details in order for us to assist you further.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

 

Thanks! 

Ahra_G