New connection fail

Level 2
I have been with TPG for roughly 24 hours. Why does my connection constantly fall out? Why doesn’t automatically connect to my phone when in range. I am trying to work from home and can’t with no reliable internet.

Hi @rachelh1,


We'd like to check if there's any underlying connection issue with your service that may be causing the drop outs. 


Here are some factors: 


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


Let us have your TPG account details in order for us to assist you further.


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