Welcome to TPG Community!
We're sorry to know that you're having issues with the Wi-Fi speed and we'd like to help get to the bottom of this.
If you have tried all the troubleshooting steps indicated here: Easy Steps to Improve Wi-Fi Connection In Your Home , we'd be more than happy to request for a new modem to check if it can help improve the wireless connectivity.
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community