New router / modem

rachidholly
Level 2
Hello,
I bought a new Netgear AX1800 WIFI 6 router/Model# RAX10
I am connecting the router to my NBN black box. All lights turn green except the internet light that is Amber coloured.
I think this has to do with the plan I am having, NBN HFC Digital Voice. Not sure either were to find more info in regards to our plan. It’s not really clear on the TPG account dashboard.
I am not sure if this router is compatible. Ive tried to get it working but it doe not let the internet through.
I have found a post on the community channel that refers to the same router but not really a solution.
We have a NBN voice plan but we do not use a home phone. Is it possible to change the plan to a plan that fits this router?
Thank you
1 REPLY 1
david64
Level 15

Hi @rachidholly . Read through this.

https://community.tpg.com.au/t5/Modems-and-Devices/Trying-to-setup-Nighthawk-RAX70-to-NBN-HFC/m-p/13...

All the RAX models are similar. VLAN ID =2, priority=0.

 

You can convert to a Data Only plan with no VOIP that doesn't need VLAN ID.