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No Internet green light

grilo7777
Level 2

I'm trying to connect my internet but the green internet light still off.
I plugged in all the cables between my nbn box (all 4 lights on) and my modem (Archer Vr1600v) but the internet light is still off. What should I do?

 

Thank you!

3 REPLIES 3
Rica_R
Moderator

Hi @grilo7777 ,

 

Welcome to TPG Community!

 

I've managed to search your account using your Community profile and run some remote tests on your account and I don't see any line issues that can affect your service. However, I've noticed that we're not able to detect your connectivity.

 

To ensure that you have a correct setup, you may check this community link: https://community.tpg.com.au/t5/Modems-and-Devices/List-of-all-TPG-broadband-setup-and-modem-guides-...

 

Let us know how it goes. Thanks. 

 

Regards, 

grilo7777
Level 2
Hi,
It still off, I made all the settings that the guide says. I reset my modem (Archer vr1600v) and my nbn box (hfc) and still nothing. What should I do please?
Rica_R
Moderator

I'd like to schedule a Technical callback for your account to help and assist. Please send us a PM with your best time and number of contact and we'll be in touch. Thanks.