I'm trying to connect my internet but the green internet light still off. I plugged in all the cables between my nbn box (all 4 lights on) and my modem (Archer Vr1600v) but the internet light is still off. What should I do?
I've managed to search your account using your Community profile and run some remote tests on your account and I don't see any line issues that can affect your service. However, I've noticed that we're not able to detect your connectivity.
Hi, It still off, I made all the settings that the guide says. I reset my modem (Archer vr1600v) and my nbn box (hfc) and still nothing. What should I do please?
I'd like to schedule a Technical callback for your account to help and assist. Please send us a PM with your best time and number of contact and we'll be in touch. Thanks.
