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No Internet or phone after power outage

Kevin3
Level 2
After power is restored from an outage my modem and phone never work (power light flashes on modem). I call TPG and usually have to wait over 24 hours for a technician to come to fix it. Only became an issue after we got the VR1600v, but it occurs every time after a power outage and cannot be resolved over the phone. Anyone else with a similar issue?
1 REPLY 1
BasilDV
Moderator

Hi @Kevin3

 

We'd like to have a better understanding of the situation.

 

Shoot me a PM with your Account details.

 

BasilDV