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No NBN connection box.

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Level 1a
Hi. We recently requested a transfer of our internet connection to a new place. We have checked the location and it is confirmed that it is available here. However, we can't find any connection box at the new place to connect our modem to. What should we do?
3 REPLIES 3
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Moderator

Hi @erinradcliffe,

 

Welcome to TPG Community!

 

We'd like to look into this and help with the resolution. Please PM us your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Moderator

Thanks for providing the details via PM, @erinradcliffe. As per checking, your address is classified by NBN Co. as Service Class 13, which means that it's NBN Fibre to the Node (FTTN) serviceable, the node is connected to the premises and this is only for remote activation.

 

You should be able to connect the modem we have provided directly to the first telephone socket. The first telephone socket is normally located in the kitchen. Are you able to check?

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Moderator

Hi @erinradcliffe, we have checked the status of your connection and it shows up and running now.

 

Should you need further assistance, feel free to drop us a message. Cheers!