No NBN internet via landline in Willetton WA

[Jchng129]

Hi TPG team,

From yesterday, 1st July evening, there have been no internet connection on my TP Link Archer VR1600R modem which is connected via landline. I have powered modem off and on a few times to no avail. as of tonight, 2nd July, still no signal. I have checked the NBN outage website and there's no current reported outage in the Willetton WA area.

Can you please advise how I can have this resolved?

Many thanks,

JChng129 

[Shane]

Hi @Jchng129 ,

Thanks for raising this to us. I noticed that the address that we have on file is different from the post, shoot me a private message with the account details and we will run test to check what causing issue to the service.

How do I private message (PM) in the community 

Regards,

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@Jchng129 wrote:

Hi TPG team,

From yesterday, 1st July evening, there have been no internet connection on my TP Link Archer VR1600R modem which is connected via landline. I have powered modem off and on a few times to no avail. as of tonight, 2nd July, still no signal. I have checked the NBN outage website and there's no current reported outage in the Willetton WA area.

Can you please advise how I can have this resolved?

Many thanks,

JChng129 

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[Shane · Accepted solution]

Hi @Jchng129,

Thanks for the sending me your details. The issue affecting the service has been escalated to our engineering team, assessment may take 24-48hrs and updates will be provided via SMS or Phone call when it becomes available.


Let us know should you require further assistance.
 

Regards,

[Jchng129 · Accepted solution]

Thanks, Shane, technican have solved the issue. Cheers, jchng129