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No NDC provided with Modem

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Level 2

I received modem, however, no NDC provided with it and hence cannot connect to NBN. Can you please check why NDC is not yet provoded and how soon I will ge it?

5 REPLIES 5
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Moderator

Hi @alpeshbam 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @alpeshbam 

 

Thanks for your PM. I have requested for our Hardware Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

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Level 2

Thanks @KarlB 

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Level 2

Hi @KarlB 

 

I have received NCD today and followed all steps as in conenction guide and been waiting for more than an hour but seems it is not configured/conencted. Can someone check?

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Moderator

Hi @alpeshbam 

 

Sorry for the late reply. I can see you have already called in and we have booked an NBN visit for the 9th of June.

 

Regards,

Karl