No NDC provided with Modem

[alpeshbam]

I received modem, however, no NDC provided with it and hence cannot connect to NBN. Can you please check why NDC is not yet provoded and how soon I will ge it?

[KarlB]

Hi @alpeshbam 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @alpeshbam 

Thanks for your PM. I have requested for our Hardware Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl

[alpeshbam]

Thanks @KarlB 

[alpeshbam]

Hi @KarlB 

I have received NCD today and followed all steps as in conenction guide and been waiting for more than an hour but seems it is not configured/conencted. Can someone check?

[KarlB]

Hi @alpeshbam 

Sorry for the late reply. I can see you have already called in and we have booked an NBN visit for the 9th of June.

Regards,

Karl