Get online support
Thanks for reaching out. I was able to locate your account using your community details. I've seen that your service is on ADSL-Offnet. I ran initial tests and it shows not connected to our Network.
I'd like to confirm if you have an active phone line at the moment or if your home phone is working fine, As ADSL-Offnet requires an active phone line to work.
We'll wait for your response.