Hi @Nickpoonb ,
Welcome to the community!
Thanks for raising this to us, we're able to locate the account using your community details and ran an initial test at the same time. The result shows a possible line fault affecting the service.
This has been escalated to our Engineering Team for further handling and investigation, assessment may take 24-48hrs and updates will be provided by one of our Engineers via SMS or Phone call.
Let us know should you require further assistance.
Sorry I can’t contact with the tech team this morning I can still access to the internet but this afternoon I can’t connected to the network the nbn box appear to have a red chain symbol flashing and it also have a clicking sound can anyone contact me please? Thx