No internet connection with red flashing light

[mariaspiteri96]

We have just got a storm and the connection light of our modem has been flashing red. We checked for power outages in our area but there are none, disconnected and reconnected both the modem and router and tried resetting the modem but nothing works. Could you please help? Thank you.

[Ahra_G]

Hi @mariaspiteri96, 

We're here to help! Please send us a private message with your TPG Customer ID or username so we can assist and check your service. 

-Ahra_G