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Hi @kaliopibouyesi . The 4 blue lights are working properly.
What model router do you have?
Is it only wifi devices affected or is it not working for ethernet computers as well?
@kaliopibouyesi . Are the 2.4G and 5G lights lit on the front of the router?
If not, press the left hand button on the top edge of router.
If the lights don't come on, the wifi must be disabled in the router config.
@kaliopibouyesi . Was this working before and just stopped working a few months ago?
Can you provide a screenshot of the error you get - internet unavailable.
Can you login to the router admin. In browser, address field is 192.168.1.1.
Username and password are admin and admin.
@kaliopibouyesi . Go to Advanced, Network, EWAN.
What is the status of interface ewan_pppoe?
If Disconnected, click Connect in Operation column.
If it doesn't connect, click Modify icon. This will display the settings for the NBN connection.
Check it has your username and password, and Default Gateway is ewan_pppoe.
Can you provide a screenshot of this screen. Edit the picture to remove your username.
Have you done a factory reset on this? It may do its own auto-config from TPG server or you can do it yourself.
@kaliopibouyesi . It would be best if your register your internet username to be transferred to TMC. There might be a connection between it and your email address. At the moment, there is no downside to registering your email address and the internet username as well. The verification email will be sent to the internet email address, so you'll need to access Post Office to carry out the verification process.
I can't explain the intermittent working of your internet connection.
There might be something in the VR1600 System Log at the moment you lose the internet connection.
Otherwise, a moderator will have to investigate this.
You might need to create a new thread about the problem and reference this thread for troubleshooting.
The VR1600 has the latest firmware.