TPG Community

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No internet connection

lb Level 1a
Level 1a
Hi my internet connection is not working. No light on the modem for internet or phone1. Has been ok before.

Hi @lb


Welcome to the Community! 


I've managed to locate your account using your Community details and have seen that the issue has been checked by our Engineering Team and also sought assistance from our Provisioning Team. 


There's no new update yet however I'll ensure to chase this issue to both departments tomorrow and see our next course of action. 


Let me know should you have further queries. 







Hi @lb,


One of our Case Managers has tried contacting you but was unsuccessful. Please let us know of your most convenient time to receive a call or you may respond to the SMS sent by the assigned officer. 



Thank you. 




Hi @lb


We're glad to know that your service is all back up and running. 


Should you require further assistance, you may reach out to us again or you may check out our self-help options located here:



Thank you.