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No internet connection

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Level 1b
My internet connection has been down all day. My account is active and there are no issues from that side of things.
How can I fix this issue?
1 REPLY 1
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Moderator

Hi @belgrave24,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that the case is now being handled by our Engineering team.

 

Further investigation is needed as the line test doesn't show any fault within the copper network. An assigned Engineer will be in touch with you once an update is available.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV