TPG Community

Ask, answer and talk about our products

No internet light, flashing lights

Level 1b
I have had no internet for two days now. I have tried resetting but my modem is showing the following:
Power light solid green
WLAN light flashing green and solid at times
LAN1 light flashing green
Please help as I need internet ASAP for work.

Hi @Nicolereeves6,


Welcome to TPG Community!


We can see that the issue has been escalated to our Engineering Team and they have lodged the case to NBN Co.


We have received your message regarding your preferred schedule and we'll have the case engineer reschedule the appointment.


Further updates will be provided via SMS or a phone call once it becomes available.