No internet light

[Jiardt2017]

Hello, I am trying to connect my NBN. I have plugged the modem into the phone wall socket and power supply. The lights that are lit on the modem are power, 2.4G and 5G. I have no access to the internet atm. Please help.

[Ahra_G]

Hi @Jiardt2017,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

I've managed to locate your account and it appears that your internet is now working. 

Should this not be the case, please confirm so we can inform our Engineering Team for assistance.

Regards,

Ahra_G