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No internet since 27th November

suzie111
Level 2
No internet at home since 27th November, NBN said connection is okay, the moderm is not working, contacted TPG, said the case manager will call me and that never happened. What can I do now?
1 REPLY 1
Anonymous
Not applicable

Hi @suzie111,

 

Let us help check the status of the connection and see what causing issues with the service. Could you shoot us a PM with your details so we can proceed with the initial investigation.

 

How to send a PM? 

 

Regards,

 

No internet at home since 27th November, NBN said connection is okay, the moderm is not working, contacted TPG, said the case manager will call me and that never happened. What can I do now?