No internet

Calvinmichael
Level 2
No internet light on router. Nbn box working, turned both off, reset both. Saying no phone line connection not working, computer connects to the WiFi but no internet
8 REPLIES 8
BryanR
Moderator

Hi@Calvinmichael ,

 

Please can you provide your CID (Customer Identification) so I can check for you.

 

Thanks

 

Regards Bryan

Andrewkay78
Level 3

Same thing happening with me...............

Calvinmichael
Level 2

Thank you. I recently upped my plan and recharged also.
Calvinmichael
Level 2
Sent you a msg with my number. Thank you
BryanR
Moderator

Thankyou received it, checking now for you.

 

Regards

Bryan

BryanR
Moderator

Hi@ Calvinmichael,

 

The NBN test portal is saying they have an issue in your area presently and no testing is available.

 

Suggest in a couple of hours try powercycle ( off and on) the NBN FTTC NCD( Network Connection device - white box) and then power cycle your modem.

 

In the meantime if you need to reprogram the modem with your TPG username & password this should help

Watch our short video guide on how to set up your NBN FTTC service. Visit https://link.tpg.com.au/hgzDYj "

 

Be safe 

 

Regards

 

Bryan 

Calvinmichael
Level 2
What does no testing available mean
mudjimbahangs43
Level 2

I'm having the exact same issue, so frustrating!!!