No internet

[jseamons1987]

Hi my service is active got my emails and texts and received more texts asking why they can’t find it on the system!
I still have no internet I have followed every instructions tp link instructions user names passwords and nothing!
I’ve attached photos I have double checked everything I tried calling but over a hour wait
Vr1600v model only lights that come up is power 2g and 4g I’ve checked cables re done the steps and nothing

[jseamons1987]

My dsl light has just came on to

[Ahra_G]

Hi @jseamons1987,

For connection issues, we recommend the best thing to do first is to check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage.

Should you still require assistance, let us have your Customer ID or username via private message so we can have our Tech team to assist you further. 

Thanks! 

Ahra_G

[Anonymous]

Just checking should you require assistance, feel free to update this thread.

Cheers!

My dsl light has just came on to