Welcome to TPG Community!
We were able to locate your account using your community details and we understand that you were able to contact our Tech team.
The case was escalated to our Engineering team for further investigation and a TPG technician was requested to visit the site today. The technician has attended the job and the result of the test that he had done were all passing.
Our Engineering team will monitor the account and contact you once an update is available.
Should you require further assistance, please let us know.