No internet

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Level 1a
I’m having internet issues and would appreciate a call to rectify the issue asap
1 REPLY 1
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Moderator

Hi @Lizandine

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttn/problems_connect_internet_nbn_fttn

 

In this instance, your service shows a stable connection for more than 5 days now.

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV