No internet

[Calvinmichael]

No internet light on router. Nbn box working, turned both off, reset both. Saying no phone line connection not working, computer connects to the WiFi but no internet

[BryanR]

Hi@Calvinmichael ,

Please can you provide your CID (Customer Identification) so I can check for you.

Thanks

Regards Bryan

[Andrewkay78]

Same thing happening with me...............

[Calvinmichael]

Thank you. I recently upped my plan and recharged also.

[Calvinmichael]

Sent you a msg with my number. Thank you

[BryanR]

Thankyou received it, checking now for you.

Regards

Bryan

[BryanR]

Hi@ Calvinmichael,

The NBN test portal is saying they have an issue in your area presently and no testing is available.

Suggest in a couple of hours try powercycle ( off and on) the NBN FTTC NCD( Network Connection device - white box) and then power cycle your modem.

In the meantime if you need to reprogram the modem with your TPG username & password this should help

Watch our short video guide on how to set up your NBN FTTC service. Visit https://link.tpg.com.au/hgzDYj "

Be safe 

Regards

Bryan 

[Calvinmichael]

What does no testing available mean

[mudjimbahangs43]

I'm having the exact same issue, so frustrating!!!