No internet

Level 1c
No internet light on router. Nbn box working, turned both off, reset both. Saying no phone line connection not working, computer connects to the WiFi but no internet
8 REPLIES 8
Moderator

Hi@Calvinmichael ,

 

Please can you provide your CID (Customer Identification) so I can check for you.

 

Thanks

 

Regards Bryan

Level 3

Same thing happening with me...............

Level 1c

Thank you. I recently upped my plan and recharged also.
Level 1c
Sent you a msg with my number. Thank you
Moderator

Thankyou received it, checking now for you.

 

Regards

Bryan

Moderator

Hi@ Calvinmichael,

 

The NBN test portal is saying they have an issue in your area presently and no testing is available.

 

Suggest in a couple of hours try powercycle ( off and on) the NBN FTTC NCD( Network Connection device - white box) and then power cycle your modem.

 

In the meantime if you need to reprogram the modem with your TPG username & password this should help

Watch our short video guide on how to set up your NBN FTTC service. Visit https://link.tpg.com.au/hgzDYj "

 

Be safe 

 

Regards

 

Bryan 

Level 1c
What does no testing available mean
Level 1c

I'm having the exact same issue, so frustrating!!!