No internet

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Level 1c
I have had no internet connection for about 2.5 hours.
I have turned modem on and off, unplugged the power cord and tried using an ethernet cable, all with no success. Chat and phone support is currently not available due to the high call volume.
3 REPLIES 3
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Moderator

Hi @Lynnhome 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Lynnhome 

 

I have created a fault for one of our engineers and they should contact you within 24-48hrs.

It looks like a telstra line issue on your ADSL2+ service.

 

I have PMed you your fault reference number.

 

Regards,
David_M

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Level 1c
Thank you