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Cannings18
Level 2
Level 2
‎25-03-2020 01:50 PM
Have plugged in new equipment for nbn more than 1 hour ago, rechecked all connections which are correct and still not connecting.
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Cannings18
Level 2
Level 2
‎25-03-2020 02:04 PM
We have tried connecting to NBN. The green light is not coming on at all and the blue lights are only flashing. We have rechecked all the cords and it seems to all be plugged in fine. What else can we do?
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Cannings18
Level 2
Level 2
‎25-03-2020 07:02 PM
We have tried connecting and double checked all connections and hasn't work. We sent messaged via wesite chat and have not received any responses. Please contact us.
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Anonymous
Not applicable
‎27-03-2020 09:11 PM

Hi @Cannings18,

 

Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
 

We have created this article that can guide you on How to Check for NBN Network Outage
 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.

 

Troubleshooting no internet connection
 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.
 

Regards,

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