Orange internet light AC1200 router

[breegolf1988]

Hey guys,

Connected successfully today with TP-LINK AC1200 router plugged into data port on the wall - this data port is connected to a UNI-D 1 port on NBN box located outside residence. Tried 2 different data ports in the house to test their connection (both are not connected) and since reconnecting ethernet cable to original data port have only seen orange internet light on router and no internet connection. Have tried powering down modem & unplugging ethernet cable with no success.

Any help appreciated.

Thanks!

[Riezl]

Hi @breegolf1988 ,

For new services, we recommend customers to check if their service has been installed and activated.

We have created this community article, which contains a video on How to track your TPG service installation

We also send an email notification once the service is activated.

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community