Order a new modem

mcoleman36066
Level 2
Hi,

My NBN modem is broken and I would like to order a new one. Can you please advise how to order this?

Thanks.
3 REPLIES 3
Angeli
Moderator

Hi @mcoleman36066

 

Kindly confirm as to what type of NBN service you have with us.

mcoleman36066
Level 2
Hi Angeli

Based on my installation letter from 2019, it’s called NBN Fibre to the curb.

Thank you for your reply.
Angeli
Moderator

Hi @mcoleman36066

 

Thank you. We'll have a billing specialist to ring you to organise the modem order. May we have your preferred callback number and time, contact person via private message?