Level 2
All internet is out at my home in McIwraith Ave Norman Park. We have been told of TPG maintenance tomorrow. NBN says they can’t see an outage. Can you help?

Hi @Madonnamking,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. 


If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on these links:


Troubleshooting No Internet Connection
Wi-Fi troubleshooting steps - No Internet/Connection

If the issue persist, please send us your Customer ID or username via private message so we can check the status of your service.