TPG Community

Get online support

Ping spikes at night

tomli2003
Level 2

This has been happening to me for a few weeks now, ever since the 28th of last month. Almost always happens after/around 9pm and usually resolves around 10pm(ish). It was working perfectly fine for the last few months and have had stable ping (4/5ms) all day everyday until the 28th. Speed has also dropped to 85mbps from the usual 93.7mbps around these times. Have had the ping go to 80ms. I know you guys are capable of providing the constant stable ping, but unless this is fixed asap I'll be forced to move providers.

 

Sorry for the blurry pictures.

1 REPLY 1
Shane
Moderator

Hi @tomli2003,

 

Let us help identify what is causing latency issues with the service and get to the bottom of this. Could you shoot us a PM with your details so we can proceed with the initial assessment?

 

How to send a PM? 

 

Regards,

 

This has been happening to me for a few weeks now, ever since the 28th of last month. Almost always happens after/around 9pm and usually resolves around 10pm(ish). It was working perfectly fine for the last few months and have had stable ping (4/5ms) all day everyday until the 28th. Speed has also dropped to 85mbps from the usual 93.7mbps around these times. Have had the ping go to 80ms. I know you guys are capable of providing the constant stable ping, but unless this is fixed asap I'll be forced to move providers.

 

Sorry for the blurry pictures.