Please help upgrade my router firmware

[4409774]

Archer VR1600v V2

[Aubrey]

Hi 4409774, welcome to TPG Community!

Please send us a private message and confirm your customer ID or TPG account username and let's check for firmware update for your device.

Thanks,

Aubrey

[MickyD_Ommunity]

Hi There,

I am unable to send a private message to you as per the instructions here: https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

There is no option to send messages once I click on you, I also don't have privileges to monitor my accounts private messages. Could you please help?