Please help!

Level 2

My user name is xxxxx for Nbn bundle. I just finished the installation. But when I turn on the modem the " internet " light is not on. When I access the modem control pannel the internet is not connected. Please help me!


Hi @Richardvi,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


In your case, the service has been activated, but it appears that your modem is not communicating with our server and you may need to follow the instructions indicated on the link above.


Let us know if you need further assistance.


Level 2
I don't have a white NBN box in my new home. What can I do about it?? Please advise.

Hi @Richardvi


I believe that your missing NTD has been addressed. The order is now in progress and you will be notified once it has been sent out for delivery. If you need further help, feel free to respond.