Possible to upgrade modem?

[Joshr1985]

Hi. We have been experiencing a lot of drop outs with our wifi and Netflix/firesticks do not work very well and buffer a lot all of a sudden.

We have tried everything and have basically narrowed it down to the modem not throwing the wifi long enough anymore, if that’s even a thing.

We’d like to purchase or upgrade our modem asap but need advice on compatibility with TPG or upgrading through TPG if possible.

Thanks

[Momark78]

We are having the exact same problem. We got our modem 3 days ago and everyday it’s dropped out and our firestick is also doing the same thing, anybody know a fix or upgrade for this problem please 🙏

[david64]

@Momark78 @Joshr1985 . What type of NBN connection do you have?

Have you done a speed test recently? Do the speed test on TPG support page using an ethernet computer. Or 5 GHz wifi device next to router? Still getting proper speed? Rule out problem in external network.

Some routers have better wifi performance than others. 

The 2.4 GHz band has longer range than the 5 GHz band. You might be able to swap some devices to the 2.4 band.

Otherwise, a simple wifi extender might suffice. This picks up the wifi signal from the router and extends it. It is placed part-way between router and the low coverage area.