Problem with 5G Modem

deepan86
Level 3
I am facing problems with speed on my 5G internet connection. Speed is very low at times. I have checked the speed at different time of day and after switching other devices wifi. I have started facing the issue after power outage once and since then modem started playing up.
1 REPLY 1
Anonymous
Not applicable

We got you, @deepan86

 

Let us help sort this speed issue affecting the 5G home broadband service. We created this article that will walk you through a basic troubleshooting to fix the speed issues, please see the link below.

 

5G Home Broadband - Troubleshooting Speed issues.

 

Let us know how it will go and in the event that issue still persists, shoot us a PM with your details so we can proceed with further investigation.

 

How to send a PM? 

 

Regards,

 

I am facing problems with speed on my 5G internet connection. Speed is very low at times. I have checked the speed at different time of day and after switching other devices wifi. I have started facing the issue after power outage once and since then modem started playing up.