I've had the HG659 since we cut-over to HFC NBN over a year ago.
I've noticed that its performance has deteriorated in recent weeks. Notably the issues I'm seeing are:
I'm running with
As I said, I've noticed these issue over the last few weeks. I had been fault-finding each problem individually until I realised that the Router is common to all of them, and that a re-boot fixes things for a while (a couple of days before things start getting flakey again).
Is there a Firmware update that might fix these issues?
My daughter has recently signed up to TPG (following my advice) and she was sent a TP-Link C1200 router which appears to perform very well. As a long-term loyal TPG customer, could I get a C1200 sent out to replace the HG659?
I would like to get these issues resolved soon, I'm hoping that there is a quick solution to this issue.
Hi @jpgibard, the modems that we provide are pre-configured, which means that if you reset the modem to default, it will reconnect to our server and download all necessary configurations need for your internet and VoIP service to work.
Should you need further assistance, please send us a private message with your customer ID, username and complete address.
To send a PM, please refer to this link: How do I private message (PM) in the community