Not on Netflix. ... View more

Thanks for letting us know, cheers. ... View more

You addressed it to the wrong person.   @Ahra_G  ... View more

Yes, it certainly is well hidden.... how dare they hide it on their homepage.   https://www.tpg.com.au/complaint.php   and:   https://www.tpg.com.au/services/tpg-app ... View more

@Jessicahewitt wrote: I’m screwed until tpg send me the replacement. Sure are.   I'd be sending a PM to a Mod here requesting to check on this mystery modem.   I've had two modems sent to me in the past 6 months (NBN & FTTB) and both were sent via StarTrack and were received in 48hrs..... you say over 2 weeks?????  Something not right.   @Shane  ... View more

That is a Router, not a modem.... thats why it doesnt work.   Fibre-to-the-Node (FTTN) and Fibre-to-the-Building/Basement (FTTB) NBN connections will need a VDSL2-compatible modem, and its easiest to use a modem-router for this connection technology; like ADSL, FTTN and FTTB connections to the NBN access network utilise VDSL require a connection to the telephone wall socket.   @Jessicahewitt  ... View more

Take a photo of the actual modem so we can see clearly the plugs on the back and where you have pluged it into. Also show the make and model of the modem...   @Jessicahewitt  ... View more

Probably the first thing to do is check your settings to see if they are enabled.   https://cyberstore.tpg.com.au/your_account/     @gtoboy10  ... View more

@Falex    Yes very true... everyones wifi environ is unique as you never know what frequencies are already congested. Could be other peoples modems transmitting or things like rollerdoors and security sensors nearby etc...   They are the best settings for my environ - but its fantastic that you have finally found that 'sweet spot' for your home and are getting a really good speed outcome now.   cheers ... View more

@Falex   Yes, I had a similar issue a couple of months back.. fixed it the same way.   5GHZ - channel 44 - width 40 - high transmit power   The only thing I would do if I was you is change it from 38000 to 39900... should be sweeter still.   reboot the modem.... then speedtest here:   https://au-syd-speedtest01.urlnetworks.net/         ... View more

@mmarysej54 wrote: Thanks Steve, Q 1: What would the settings be after I fit a dual band AC wireless adapter as I beleive it can alternate between the two bands as needed? -- You would need to set your 5GHZ setting to A/C.  (I use 5GHZ  A/C, N)   Q 2: As it is now set at 802.11b/g/n mixed can I keep the mixed sttings  with an AC wireless adapter as my WiFi Internet radio that is connected to my sound system only works on 802. 11 b / g (GHz)? - Keep old devices on the 2.4GHZ band as you do now... and only which the 5GHZ A/C / N devices to the new frequency after you install the A/C adapter.     Q 3: if I cannot get an AC adapter to fit my Alienware M18xR2 laptop how will that affect performance if I go for a standard dual band adapter? - No idea. I have no knowledge of Alienware product performance.   Q4: What are the noticable changes I will see going with an AC adapter for the AC modem? - faster wifi performance - so better experience.     Thanks for your assistance Michael See replies above..  @mmarysej54     ... View more

Ok thanks for dropping by to let us all know. ... View more

@mmarysej54 wrote: if so it is set at 802.11b/g/n mixed as I did not see any AC settings Do I need an AC wireless adapter in my laptop if it is an AC modem to benefit? Any help is appreciated Yes it is AC You currently have it set on 2.4GHZ settings Yes you need AC adapter for AC benefit (5GHZ) ... View more

Have you.......   - Powered OFF your modem for 2 mins and restarted again? - Then rebooted your device you use?   ... View more

@BasilDV wrote: Hi @drunkgorilla   Welcome to the Community!   We understand that you've been in touch with our Social Media Team and you were advised to perform a manual configuration. You've managed to resolve the issue and the modem is already online.   If you need further assistance, please let us know. BasilDV Thats what I said to do last night and you said it doesn't work?? ... View more

@BasilDV wrote: Hi @drunkgorilla    We understand that you've successfully configured your modem/router. You may share in the Community the steps that you've done in order to make it work. This will help our viewers if they'll think of using their third party device.   Stay safe. BasilDV Yes... what was the issue and what was the fix? ... View more

You're getting 100/19....  TPG max plan is 100/20.   You will have to change companies that offer 100/40 ... View more

When you select manual setup just make sure the settings are like these:   https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709?lightbox-message-images-709=215iCE972288B360785E#M8   .....and yes and you enter your details, apply and test. ... View more

Yes, but only difference is I dont use the 'auto' setup... i just manually add the settings and am up and away in 2mins.  Have you tried that? ... View more

no, leave that off ... View more

The exact details you use here, are the details you use to logon when setting up your connection.   https://www.tpg.com.au/myaccount ... View more

Contact the NBN and ask them what is going on.   ... View more

Some great black friday deals on at the moment, so act fast! ... View more

Did you power off, then on again, the modem? ... View more