Incorrect ISP username and password

[drunkgorilla]

Hey,
Trying to get nbn activated on my third party router. But am stuck, any chance you could provide me with my ISP username and password?
Thanks

[drunkgorilla]

I used the same details to login to tpg and it works. But for some reason , it says it's incorrect when trying to activate my nbn during setup

[drunkgorilla]

The 2 images show the stage where im stuck on

[BasilDV]

Hi @drunkgorilla

Welcome to the Community!

We understand that you've been in touch with our Social Media Team and you were advised to perform a manual configuration.

You've managed to resolve the issue and the modem is already online.

If you need further assistance, please let us know.

BasilDV

[SteveK]

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@BasilDV wrote:

Hi @drunkgorilla

Welcome to the Community!

We understand that you've been in touch with our Social Media Team and you were advised to perform a manual configuration.

You've managed to resolve the issue and the modem is already online.

If you need further assistance, please let us know.

BasilDV

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Thats what I said to do last night and you said it doesn't work??

[drunkgorilla · Accepted solution]

Hey man,

Your method was the one I used. For the username, I followed it with @TPG.com.au. 

Cheers all.