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Archer VR1600V - Occasion reboot

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mhcw1987
Level 2

Hi,

 

The replacement modem still reboots mulitple times in random sessions, potentially during high usage or heating. 

The most number of devices that is connected to the modem is 5.

 

Any guidance will be much appreciated

 

1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi @mhcw1987,

 

Thanks for the confirmation, send us your account details (Username/Customer ID together with the address on file) so we can proceed with investigation.

 

Regards,

 

 

Hi Shane,
Thanks for getting back to me, unfortunately a hard reset did not solve the issue.

View solution in original post

3 REPLIES 3
Shane
Moderator

Hi @mhcw1987 ,

 

Welcome to the community! 

 

Thanks for raising this to us, we'd like to confirm the troubleshooting you have performed.

 

We recommend to do a Factory Reset in the event you haven't done it.

 

Let us know how it will go.

 

Cheers! 

mhcw1987
Level 2
Hi Shane,
Thanks for getting back to me, unfortunately a hard reset did not solve the issue.
Shane
Moderator

Hi @mhcw1987,

 

Thanks for the confirmation, send us your account details (Username/Customer ID together with the address on file) so we can proceed with investigation.

 

Regards,

 

 

Hi Shane,
Thanks for getting back to me, unfortunately a hard reset did not solve the issue.

View solution in original post