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Refund for bad service.

Level 2

My modern dropped out for nearly a month. I was told that service was being done in the area.

The service work was apparrantly two weeks long with no internet available through TPG, so for all my usage I had to hot spot with my phone. Made business very difficult as I couldn't access office machinery like printer.

Finally, when the service was finished and I was told everything should be working, it took another week or two for TPG to realise it is my modern which had died and they replaced it, having me return the broken one. 

So the $ had to spend due to lack of internet service went up on my mobile bill plus I have been billed by TPG for the month I had no service. I rang up made a ticket and have heard nothing for weeks.

I would like some communication between us to sort this out before I cancell the service, due to bad customer service. 


Hi @grahamnobbs


We'd like to have a better understanding of the situation and review your case.

Shoot me a PM with your TPG username or customer ID number to assist you.