Hi @ttran0709,
Let's go ahead and check how we can get your concern sorted out. It's also best if we can have your connection checked out.
Shoot us a private message of your Customer ID or username so we can assist you further.
Thanks!
Ahra_G
Hi, my mordem is very old, I have upgraded my plan to NBN Broadband SL Bundle 100 however whenever i watch youtube or netflix it would be very slow and blurry also when I play games, the averge ping would be around 400-9999ms.
