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ttran0709
Level 2

Hi, my mordem is very old, I have upgraded my plan to NBN Broadband SL Bundle 100 however whenever i watch youtube or netflix it would be very slow and blurry also when I play games, the averge ping would be around 400-9999ms. 

1 REPLY 1
Ahra_G
Moderator

Hi @ttran0709

 

Let's go ahead and check how we can get your concern sorted out. It's also best if we can have your connection checked out. 

 

Shoot us a private message of your Customer ID or username so we can assist you further. 

 

 

Thanks! 

Ahra_G

 

 

Hi, my mordem is very old, I have upgraded my plan to NBN Broadband SL Bundle 100 however whenever i watch youtube or netflix it would be very slow and blurry also when I play games, the averge ping would be around 400-9999ms.