Replacement NBN modem and wireless router.

[TAustin]

A lightening strike to the phone line outside my residence has destroyed my Arris CM8200 and TP link router (no lights or power of any kind on either). Am I likely to able to purchase appropriate replacements at any electronics store or do I need specific hardware?

[BasilDV]

Hi @TAustin 

Welcome to the Community!

We were able to locate your account using your community details and understand that you've been in touch with our Tech team.

The case was raised to our Engineering team and an NBN technician will be requested to replace the NBN NTD box and check the line.

Further updates will be given by your assigned Engineer within 24 to 48 hours.

Stay safe

BasilDV