Replacement modem

[yzxm]

Which kind of FTTB modem router can I use to replace my old one ? Have to be Tp-link or Huawei?

[David_M]

Hi @yzxm 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @yzxm 

We dont offer support and guidance on all modems. You are much better off using a TPG supplied modem.

Programming VOIP use on non TPG supplied modems can be an issue.

If you wanted to PM me your username and/or Customer number, i can have a look at your current modem situation and see if we can help.

Regards,

David_M

[yzxm]

Hi , Thanks for reply. My No. is . I just have issue to connect my WiFi. My iPhone and laptop keep showing passwords wrong which I didn’t change anything. But I got internet if I connect my laptop with modem using cable. I reset up my modem A few times, still no Wi-Fi . And it could fix itself after a few hours , sometimes a few days . And no Wi-Fi again . I know is something wrong with my modem. Please let me know how to fix that . Thanks

[David_M · Accepted solution]

Hi @yzxm 

PM Sent.

Thanks,