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Replacement/ new modem set up

bat47
Level 2
Hi. I am trying to connect my new modem. I tried the automatic setup. Let it for the 30 mins. Reset and tried again. Reset tried another 30mins.
Tried the manual set up through the modem itself from guides on here and still nothing. It’s connected to the internet but nothing happens beyond that and it keeps wanting to do the automatically configured. I have been trying to get in contact with support via the phone for over an hour.
1 REPLY 1
BasilDV
Moderator

Hi @bat47

 

We checked the account and understand that you've been in touch with our Tech team.

They've performed some troubleshooting and managed to resolve the issue.

 

Let us know if you need further assistance.

 

BasilDV