I purchased an NBN plan and received a modem, but I don't have an NBN connection box. I checked on NBN website and my house is equipped with NBN HFC, so the connection box is a must. I checked TPG website for install status and it just says it's in progress. Will TPG dispatch a connection box or do I have to contact someone to receive one?
Welcome to the Community!
We were able to locate your account using your community details and checked the location ID.
The NBN Co tagged your address under the service class 24, which means that the NBN NTD box is already available. If you can't see/find a black NBN NTD ARRIS box, then a new one will be installed by the NBN technician.
We'll raise this to our NBN service delivery team and have a case manager call you within the day for further discussion.
Let us know if you need further assistance.