Hi, I have called TPG many times to resolve my 5G wireless home broadband connection issue. Since they couldn't solve the problem, the last support team member advised that I would need to return the 5G modem and cancel the plan. He said that he would sent me an email with instructions of returning the 5G modem. I have waited for 30 hours and still haven't received the email. Can you please send me the return instructions and any other relevant information? Thank you.
The 5G modem was returned to courier on 16/03 Thursday, but I received the invoice (761440578) yesterday. Since the 5G service has never been successfully connected, I don't think it would be reasonable to ask me to pay for it?