Return 5G Broadband Modem

[Ajiaseng]

Hi, I have called TPG many times to resolve my 5G wireless home broadband connection issue. Since they couldn't solve the problem, the last support team member advised that I would need to return the 5G modem and cancel the plan. He said that he would sent me an email with instructions of returning the 5G modem. I have waited for 30 hours and still haven't received the email. Can you please send me the return instructions and any other relevant information? Thank you.

[Angeli]

Hi @Ajiaseng, 

We'll check on your account status and see if a return label has been sent via email. Send us a private message with your TPG customer ID please. 

How do I private message (PM) in the community

Regards, 

Angeli
 

[Ajiaseng]

Thank you! I've sent it through.

[Ajiaseng]

Hi Angeli,

The 5G modem was returned to courier on 16/03 Thursday, but I received the invoice (761440578) yesterday. Since the 5G service has never been successfully connected, I don't think it would be reasonable to ask me to pay for it?

[Angeli]

Hi @Ajiaseng, 

I will check on the invoice raised on your TPG account. Send me a private message with your TPG customer ID and I'll take care of it. 

How do I private message (PM) in the community

Regards, 

Angeli