Return Faulty Modem

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Chumet
Level 2

I recently requested a replacement modem and was told i would receive a reply paid bag to return my faulty modem, I have received the new modem however was issued nothing to return the faulty modem, I am now being told that I will be charged $99 if I dint return modem within 14 days please help

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Shane
Moderator

Hi @Chumet,

 

Welcome to the community!

 

I sent you a private message about the details on how to return the faulty modem/router.

 

We'll wait for your response, cheers!

 

 

I recently requested a replacement modem and was told i would receive a reply paid bag to return my faulty modem, I have received the new modem however was issued nothing to return the faulty modem, I am now being told that I will be charged $99 if I dint return modem within 14 days please help

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1 REPLY 1
Shane
Moderator

Hi @Chumet,

 

Welcome to the community!

 

I sent you a private message about the details on how to return the faulty modem/router.

 

We'll wait for your response, cheers!

 

 

I recently requested a replacement modem and was told i would receive a reply paid bag to return my faulty modem, I have received the new modem however was issued nothing to return the faulty modem, I am now being told that I will be charged $99 if I dint return modem within 14 days please help

View solution in original post