Return faulty modem

[7034530]

Hi

I had a new router installed last year due to the original one being faulty and I need to return the old one. TPG is aware of delay in sending it back due to me not being home for the last 3 months and therefore not able to send it back earlier.

I can however not find any information on how to return the router.

Can you please advise?

Thank you,

Berendine

[Angeli]

Hi 7034530,

Thanks for reaching out. You may return the faulty modem to us by post to 65 Waterloo Road, North Ryde NSW 2113. Ensure to quote your username or customer ID as a reference and include a brief reason why the modem should be returned.

Let me know if you need further help.

Regards,

Angeli