Returning 5G broadband modem

[ks2]

Can you please tell me what I need to return in order to avoid the modem non-return fee? For example, do you require the box, manual, etc? Or just the modem and cables? Thanks.

[Shane]

Hi @ks2,

You need to return the actual modem and cables and put them on the original box if it is still available, or use your own box.

Regards,

Can you please tell me what I need to return in order to avoid the modem non-return fee? For example, do you require the box, manual, etc? Or just the modem and cables? Thanks.

[ks2]

Thanks Shane. And will I be sent a return postage label?

[Shane]

Hi @ks2,

Have you been contacted by one of our Account Specialists to discuss the returning of the modem? If not yet, could you shoot us a PM with your details.

Note: The postage will be sent via email at the end of the billing cycle. 

Regards,

Thanks Shane. And will I be sent a return postage label?

[Maxpayne]

I have the modem, power cord and cables. Not the original box. So that is enough for the acceptable modem return right?

[Ahra_G]

Hi @Maxpayne, 

You can return the modem as long as it is secured in a box. Let's have a look at your account so we can check if we can send a return label for you. 

Please PM us with your TPG account details so we can assist further. 

Thanks! 

Ahra_G