Router set up vr1600v or ac1200 vr400

[kartika]

I tried to set up tp link ac1200 vr 400 and tp link vr1600v but both just couldnt connect.
Also wan light on my nbn box turn orange in colour.
Why is that?
Also as per my understanding phone cable connection is not a must right? But somwhow when i connect to belongs router the light is green but yes no connection too.

Thank you in advance

[Rica_R]

Hi @kartika,

Welcome to TPG Community!

For modem configuration set up, you may check this instruction here: https://www.tpg.com.au/helpdesk/pppoe/Modem_configuration_TPLINK_Win10.pdf

I've also check your account and have seen that concern has been escalated to our Engineers for thorough checking as we cannot authenticate the modem on manual settings. An update will be provided from one of our Engineers via SMS or phone call. 

Regards,